NAPA Auto Parts Consumer Complaints All Reviews

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NAPA Auto Parts Reviews

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  • NAPA Norwalk Ohio store



    I went to Napa this morning to get a brake light bulb. I waited 7 minutes for the two fellows working to come out of the back room. I explained I had a driver side brake light out. When I have the headlights on everything lights up besides the white light. I assume I need the white light as I can't step on the brakes and look at the same time. The clerk tells me it could be red or white bulb he wouldn't know. I thanked them and let them know I would go to work and step on my brakes and have someone look and see. So it's off to AUTO ZONE where I can get customer service! More...
    (Repair Services)
    Sonipete's Picture   Sonipete    0 Comments   Comments
  • Napa unresponsive



    I had a problem with getting incorrect parts from Napa and upon research I found that the listing online and in their stores showed incorrect information. When I tried to get Napa to address this problem I was met with inaction above the store level. They will not call me back when I call their 800 number. The Napa website responded to my complaint with an auto reply email stating that they would be responding to my email within 48 hrs. More than a week has gone by with no further response. Their mistake cost me money and hours of my life. I am now attempting to contact their 800 number.... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    wrreach's Picture   wrreach    0 Comments   Comments
  • Dissatisfied future customer



    On Friday, May 31, 2013, at roughly noon Indiana time, I had a serious flat tire on my 29 foot, 4 wheeled pull behind camper/trailer as I was driving through Remington, Indiana. It had been raining all day and as I pulled into the NAPA store on Rt. 24, the weather broke, the rain had stopped, and the parking lot was large. My wife asked the 2 men standing behind the counter if we could use the lot while her husband (me)put the spare on the flat. They said we could. An hour later, I went into the store to the two same men, behind the counter, and said, "I was so glad that the rain... More...
    (Miscellaneous)
    lierman's Picture   lierman    0 Comments   Comments
  • Napa Priemum rotors



    I had NAPA PREMIUM rotors installed. 2007. In 4yrs.& 26000mi. While i was braking i heard a bang & the pedal went to the floor {again & again}. Took it to mechanic & he said the rotors are completly collapsed.{all cooling fins are sheared off. {both sides}. I took rotors back to NAPA Lockport, New York. The said hey their out of warranty . ok rt. my response #1 how can NAPA charge almost twice the price for these PREMIUM rotors which disintegrated after 26000 mi. & #2 This is a real safty issue that should be addressed . I have kept the PREMIUM rotors & receipts if... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    bucko166's Picture   bucko166    0 Comments   Comments
  • Napa Auto Parts complaint



    I recently went to one of your stores and was unable to find what i was looking for. Upon asking the person at the counter how i might find it they were rude and not helpful to me. As a loyal customer i have to say i was surprised. Since i have had so many good interactions with NAPA auto parts i am going to overlook this one time but i would suggest that you make sure that you are training your employees to be polite. In this economy it is customer service that sets you apart. More...
    (Shopping, Chain Stores)
    measuredup's Picture   measuredup    1 Comments   Comments


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