NAPA Auto Parts Reviews and Complaints ^{All Reviews}

User comment:

I use my 03 Ford explorer for business. I average 60-70000 miles a year. I purchased this truck new.

In July of 20012 after 185000 mile the factory AC compressor failed. My mechanic put in a NAPA AC.
That compressor went out in October of 2012. The mechanic put in another NAPA AC because it was warrantied. When the compressor went out it sent metal through the rest of the system. I had to pay and extra $335 for that.

That new AC lasted till September of 2013. Out of warranty because of the miles (24/24) so I had to pay for a new AC plus labor @ $1200. I was offer a new ford factory one at $300 more. I should have taken it at that time. This one lasted 2 weeks.

At this point I told my mechanic I did not want another NAPA compressor put in my truck. After several discussions with the shop they put one in anyway. Against my request not to. I wanted my money back and was going to take it to the Ford dealer. I'm sure they new if I picked it up I would be going after them for the invoice from the dealer. The Mechanic is another issue and I won't mention names here because this will be going to court.

So now I'm on my forth AC from NAPA in a 14 month period. I know this one will fail as well. It's just a matter of time.
When it does I will be taking NAPA to court for all my expenses and lost wages. Naming the Mechanic in the suit as well.

Unable to get a response from E-mails to NAPA or can not even find the correct contact. I'm post this every place I can in hopes someone from NAPA will see it and contact me to resolve this issue before it goes to court. Tom 760-207-310

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